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Terms & Conditions

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FOOT LOCKER NEW ZEALAND TERMS & CONDITIONS

THANK YOU for visiting our website and showing interest in buying our product(s).

Although we realise it is a lot of information, it is important for you to read these terms and conditions (Terms and Conditions) carefully before you proceed to make your purchase. These Terms and Conditions apply to both you and us for both the use of our website as well as for the purchase of our product(s).

By visiting our website and placing an order, you agree to be bound by these Terms and Conditions.

Factual and specific rules such as delivery costs, delivery times but also the regions where we do or do not deliver our product(s) to can all be found on our website under our Shipping & Delivery page.

You can consult these Terms and Conditions online, download and print them or request them by email from our Customer Care Team.

 

WHO ARE WE?

We use “We”, “our” or "Foot Locker" for convenience sake to refer to Foot Locker New Zealand Holdings, LLC (NZBN 9429051515027).

Should anything be unclear or should you have any questions, you can always contact our Customer Care Team using the details on our website.

 

WHO CAN ORDER PRODUCT(S) VIA THE WEBSITE?
Even though anyone can visit our website, product(s) can only be purchased by end users and/or consumers aged 18 or over. If you are under 18 years of age, then you must obtain your parent or guardian’s consent before accessing and using our website, and you may only place an order when you have permission from your parent or guardian.

 

WHEN MAY WE CANCEL YOUR ORDER?
We may in some cases refuse or cancel your order. Examples of situations in which we can refuse an order or cancel a purchase include, but are not limited to:

  1. an obvious error or other incorrectness with regard to a product(s) offered by us on http://www.footlocker.co.nz;
  2. the product(s) is not available or in stock; if this is so, we will inform you as soon as possible and will not process the order;
  3. your invoice information is not correct or is impossible to verify;
  4. we have reason to believe that your order or payment is fraudulent;
  5. there is suspicion of credit card or debit card fraud;
  6. we cannot deliver to the address stated by you;
  7. we have reason to believe that you are not an end user and/or consumer;
  8. we have reason to believe that you are under 18 years of age and do not have permission from your parent or legal guardian;
  9. no full payment is made; or
  10. we otherwise have reason to believe that these Terms and Conditions have not been complied with by you.

In the above cases, we will notify you if an order is refused or cancelled and, if we have deducted the purchase price (and delivery costs) from you via your specified payment method, we will provide you with a full refund of these amounts. To the extent permitted by law, we will not be liable for any damages or costs whatsoever as a result of our refusal or cancellation of your order if we have a justified reason for doing so.

 

WHAT PRICES DOES FOOT LOCKER USE?

The product prices on our website are consumer prices, in NZD and include GST but exclude delivery costs. 

The prices only apply to purchases via our website and may differ from the prices that are used for the same product(s) in a Foot Locker store. The final price to be paid will be displayed on the checkout page.

Not all product(s) and offers that are offered on our website are available in Foot Locker stores and vice versa.

Promotions or discounts on the website cannot be used in combination with other promotions, offers or discounts. Promotions and offers only apply to purchases made via http://www.footlocker.co.nz.

The delivery costs and the expected delivery timeframe of your product(s) will be clearly displayed on the checkout page for your order.

 

HOW DO I PAY FOR MY PRODUCT(S)?
We will only process and deliver your order after receipt of the payment. Foot Locker accepts various methods of payment including credit and debit cards, Afterpay and Apple Pay. We accept no other methods of payment than those mentioned on our website. We remain the owner of the product(s), until you have paid for the product(s) in full.

 

HOW WILL MY PRODUCT(S) BE DELIVERED?
We deliver the order to the address that has been given by you when placing your order. Where we are unable to deliver to your address, we may deliver your parcel to a local pick up point as indicated on your attempted delivery card.

The times of delivery mentioned by us are only indications and are not guaranteed. The latest time of delivery is 30 days after the date the order is placed. We try to inform you about any delays, in so far as possible. In so far as permitted by law, we are not liable for any damages as a result of late delivery.

At this stage, we will not be sending online orders internationally from http://www.footlocker.co.nz.

Important: It is important that you check the parcel at the time of receipt. Where the parcel as received is damaged or in any way not as you would expect it, you would need to inform us of this within 14 days of delivery. After the expiry of 14 days (without reporting any damage to us), you will be deemed to have accepted the parcel and the risk of loss, damage or reduction in value of the product(s) is at your expense and risk.

This means that if the product(s) is lost or damaged after you have accepted it, to the extent permitted by law, you are responsible for that loss or damage.

 

I WANT TO CANCEL MY ORDER; WHAT MUST I DO?
Although we would regret this very much, you can cancel any order and without giving a reason if your order has not yet been dispatched for delivery. If you wish to cancel your order, please contact our Customer Care Team immediately by phone. If your order has been dispatched for delivery by the time you contact us, refer to our Returns & Refunds page.

 

WHAT ARE MY RIGHTS IF THE PRODUCT(S) IS DEFECTIVE?
As a consumer you have certain rights under consumer protection laws that cannot be excluded, restricted, limited or modified. Nothing in these Terms and Conditions is intended to exclude, restrict, or modify your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable laws. For more information on your consumer rights, you can visit the New Zealand Commerce Commission's website at https://comcom.govt.nz/. 

If unexpectedly a product(s) delivered by us has a defect, we kindly ask you to inform our Customer Care Team of this as soon as possible.

To give us a better chance to solve possible problems we ask you:

  • to state clearly to us what the defect or problem with the product(s) is; and
  • to include several pictures of the product(s) clearly showing the defect and overall state of the product(s).

 

HOW DO I RETURN MY PRODUCT(S) TO FOOT LOCKER?

Please refer to our Returns & Refunds page.

 

HOW DO I CONTACT FOOT LOCKER?
We aim to deliver excellent service, both online and offline. Integrity,  service, and teamwork form part of our core values. If your experience with us is not of the quality we aim for, please let us know. Tell your story and do not forget to mention with which store or Customer Care representative you had your experience.

You may contact our Customer Care Team through our website at http://www.footlocker.co.nz.

If you prefer to contact us via post, you may send your letter to:

Foot Locker New Zealand Holdings, LLC
Level 1 / 16 Terrace Place
Murarrie QLD 4172

or

Foot Locker New Zealand Holdings, LLC
PO Box 2206
Mansfield QLD 4122

 

HOW CAN YOU KEEP YOUR DETAILS SECURE WHEN USING OUR WEBSITE?

If you make use of our website you are responsible for keeping your profile and password confidential and for limiting access to your computer to prevent unauthorised access to your profile. You accept that you are responsible for all the activities that take place in your profile or with the use of your password.

 

WHAT ARE THE “TERMS AND CONDITIONS” CONCERNING INTELLECTUAL PROPERTY RIGHTS?
Our brands and intellectual property rights are very important to us. We also make use of the intellectual property rights of other parties that deliver material to us for our website and communications. For example, the suppliers of the product(s), photographers and copywriters. The intellectual property rights of us and our third parties must be handled with due care.

These rights include all product(s), service and corporate names used, and also texts, images, illustrations, colours, design of the website and logos.

That is why it is important that you only use the information on the website for your own personal use and not for commercial purposes. You are allowed to make an electronic copy or paper copy of parts of the website, but only in connection with the placement of an order with Foot Locker or to create a profile.

If you want to use any part of our website or our material for any other purpose, you need our explicit permission in writing for this in advance.

If you nevertheless use this material without our permission, this may infringe our rights and/or rights of third parties as explained above. In that case we are entitled to call you to account and hold you responsible for damage and may be entitled to request compensation from you.

 

HOW FAR DOES FOOT LOCKER’S LIABILITY GO?
For our product(s) purchased on our website:
To the fullest extent permitted by law, Foot Locker’s liability for breach of implied warranties, conditions or undertakings which cannot be excluded is limited, at Foot Locker’s option, to: in the case of goods: (i) the replacement of the goods or the supply of equivalent goods; (ii) the repair of such goods; (iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or (iv) the payment of the cost of having the goods repaired; and in the case of services: (i) the supply of the services again; or (ii) the payment of the cost of having the services supplied again.

Foot Locker will have no liability to you if you have lost, destroyed or disposed of the product(s) or if the product(s) were damaged after they were delivered to you.

It may happen that we are unable to meet our obligations because something happens beyond our control. We call this “force majeure”. In the circumstances where an event happens that is out of our control, e.g. if there is an industrial action or if there is a flood in our warehouse, to the extent permitted by law, we will not be responsible for any costs and damage resulting from any delays in processing or delivering your order.

For the use of external websites:
We are not responsible for the content of external websites that may be visited through links on our website. The use of links and visiting other websites occur entirely at your own risk. Other websites may contain links or frames to our website. We are not responsible for any damage resulting from such a link or frame.

Although we take reasonable precautionary measures to keep our website free from viruses, we do not accept any liability for damage resulting from a virus on or passed on through our website.

 

WHAT ARE OUR TERMS AND CONDITIONS CONCERNING MESSAGING?

By signing up for the messaging service provided by Foot Locker, you agree to receive recurring automated promotional and personalised marketing messages from us. These messages may include SMS, MMS and RCS communications (such as cart reminders) and may be sent using an automatic telephone dialling system and/or AI-assisted technology. Messages will be sent to the mobile number you provided when signing up or any other number you designate. Consent to receive these messages is not a condition of any purchase. Message and data rates may apply.

The frequency of messages may vary. Foot Locker reserves the right to adjust the number of messages sent at any time. We may also change the short code or phone number from which messages are sent and will notify you if this occurs.

Not all mobile devices or handsets may be supported, and messages may not be deliverable in all areas. Messages may also fail to deliver if digits or symbols are added to our phone number. To the extent permitted by law, Foot Locker, its service providers and supported mobile carriers are not liable for delayed or undelivered messages.

To opt out of receiving messages, text one of the following keywords to our shortcode: STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE or OPT OUT. You will receive a confirmation message once your request has been processed. Please note that our messaging platform may not recognise unsubscribe requests that do not include one of the specified keywords. Foot Locker and its service providers are not liable for failing to honour such requests. If you unsubscribe from one messaging program, you may still receive messages from other Foot Locker programs you have joined until you separately unsubscribe from each.

Text the keyword HELP to our shortcode to receive customer care contact information for messaging support.

 

MISCELLANEOUS

  1. These Terms and Conditions are subject to the laws of New Zealand.
  2. In the unlikely event that you believe that you have to go to court to solve a problem, you may do so in a court of the New Zealand.
  3. If you visit our website or send us an email, you communicate with us electronically. For contractual reasons you agree to receive notifications in an electronic manner and you agree that written communication also means any form of electronic communication (for instance email). This provision does not affect your statutory rights.
  4. The content of your purchase agreement is not saved by us for an indefinite period. You will receive a confirmation of your purchase agreement by email and you must save this yourself for any later consultation.
  5. These Terms and Conditions are applicable unless they are inconsistent with mandatory statutory provisions. If any part of these Terms and Conditions is considered not valid for any reason whatsoever, this does not affect the validity of the remaining part of the Terms and Conditions and the remaining part is considered to remain in full force and effect.
  6. We reserve the right to change these Terms and Conditions at any time whereby the new amended Terms and Conditions take effect of the effective date identified in the amended terms which will be placed on the website. Your continued use of the website constitutes your acceptance and agreement to be bound by the latest version of these Terms and Conditions.  Any changes will not affect any orders which were placed by you prior to the effective date of the amended Terms and Conditions.